Refund policy

Last updated: September 21, 2026

Return & Refund Request Window

Return or refund requests must be submitted within 30 days of delivery. This 30-day period is a claim-submission window and does not mean that all products may be returned for any reason.

Change-of-Mind Returns

Returns solely due to a change of mind are not accepted.

Damaged, Defective, Incorrect, Missing, or Not-as-Described Items

If your item arrives damaged, defective, incorrect, or incomplete, or does not match its description, please contact us promptly at contact.veslow@gmail.com with your order number, a description of the issue, and photos or video if requested. Eligible cases may result in a refund, replacement, or reshipment, depending on review and, where applicable, supplier approval. In some verified cases you may not need to return the item — we will review your claim and provide specific instructions once it has been assessed.

Do Not Return Without Authorization

Please do not send any product back before contacting us and receiving return instructions. Items sent back without prior authorization from VESLOW may not be accepted or processed.

Return Shipping

Return shipping responsibility depends on the specific case and has not been established as a single fixed rule for every situation. If a return is required, we will confirm the applicable shipping instructions and responsibility with you after reviewing your claim.

Refund Processing

Once a claim is approved, refund or replacement timing will depend on the specific case and supplier processing. Approved refunds are issued to your original payment method; please allow additional time for your bank or payment provider to post the refund.

Lost, Delayed, or Returned Packages

If tracking shows no movement or update for more than 7 business days, your order may qualify for a refund or reshipment review. If a package is returned to sender, it may qualify for a refund or reshipment once received back by the supplier. If a package shows as delivered but you have not received it, we will investigate based on carrier tracking information and the delivery address on file. These outcomes are reviewed on a case-by-case basis and are not automatic.

Contact

To start a return or refund request, or if you have questions about this policy, contact us at contact.veslow@gmail.com.